Compliance, Security and Roadmap
Medication access infrastructure must be secure, auditable and designed to support safe, clinically appropriate care. We support you from DPIA to delivery, helping your team navigate procurement and implementation with clear guidance at every stage.
Elite support and assurance
24/7 monitoring and support
Continuous monitoring and expert help, day or night
4-hour SLA
A clear service commitment for timely support when issues arise
On-site support within 3 days
Practical, hands-on assistance when an issue needs attention in person
CPD training
Build your team’s knowledge and confidence in using Clix
Warranty cover for up to 5 years
Added protection and reassurance for your investment
Simple escalation routes
Get the help you need through clear, straightforward contact via SMS, phone or email
You’ll love our support guys, they help your team stay confident and your medication access service run smoothly.
Security in Practice
Protecting patient information and managing access responsibly are central to our approach. From user verification to clear audit records, Clix helps pharmacy teams maintain the visibility, control and accountability needed to deliver secure medication access.
Authentication
Secure staff sign-in and patient verification checks help protect system access
Audit trail
Time-stamped records of key system activity and medication collections support traceability, incident investigation and accountability
Access control
Role-based permissions allow pharmacy teams to manage what each user can view and do within the system
Data retention and scrubbing
Defined retention and scrubbing processes help limit how long identifiable patient information is held and remove it when no longer required
Pharmacy Governance
Pharmacist-led approval
Your pharmacist retains responsibility for approving medication for collection, keeping clinical decisions with your pharmacy team
Temperature excursion alerting
Alerts flag temperatures outside configured limits, helping your team review affected medication and take appropriate action
Simple collection, without unnecessary complexity
Clix provides secure access to prepared medication, without complex vending mechanisms or robotic dispensing machinery
Roadmap
Unlike systems built just for one brand or one function, VaultOS is built to adapt. Whether you’re operating 5 stores or 500, our modular architecture and hardware flexibility means you scale when and how you want.
Become a Champion
Our ‘Linc’ (Locker Incentive Network of Champions) programme is designed to build engagement, confidence and advocacy among pharmacy teams using Clix lockers.
Through events, usage-based incentives, training, recognition and direct comms with Clix, the programme will encourage LINCs to increase locker adoption, share feedback and influence deployment.
Experience the Future of Retail
At Clix Technologies, we understand that Pharmacy First and Clinical Services are important to you, so our mission is to revolutionise howpharmacies manage order collections,making the process faster, smarter, and more efficient.
Book a demo or request our ROI information pack using our form below, and a member of our team will be in touch.
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